FAQ (Frequently Asked Questions)

We always strive to dispatch your order as quickly as possible. If you place your order before 11:00 AM on a business day, we will ship it the same day.

The standard delivery time within Denmark is 1–3 business days.

At Humdakin, we offer free shipping when you buy for at least 80 €. However, the delivery costs depend on the type of delivery you choose and can therefore vary. The exact delivery costs will be shown in the payment and delivery process.

We offer delivery to most of the world through our website. You can check if we offer delivery to your exact address during the payment and delivery process.

You will receive a direct link to track your order when it is shipped from our warehouse. The tracking link will be provided by the selected shipping company/courier. If you are still in doubt, please feel free to contact us by email at info@humdakin.com or call us on + 45 70 70 75 70

If you experience any issues with delivery, damage, or a missing parcel, we recommend contacting Humdakin Customer Service as soon as possible. We are happy to help find a solution and contact the shipping carrier if necessary.

You can reach Humdakin at +45 70 70 75 70 or by email at info@humdakin.com, and we will ensure that you receive assistance as quickly as possible. We aim to respond to all inquiries within 24 hours on business days.

Humdakin ships parcels within Denmark using reliable delivery partners such as GLS and Bring Parcel Shop, depending on the delivery method and destination.

We are committed to ensuring fast and secure delivery of our cleaning products, textiles, and interior accessories.

Yes, Humdakin is available in many countries around the world through selected retailers and online stores. You can purchase Humdakin products directly online or find local retailers and concept stores that carry our collection.

Availability may vary by country. Visit our Store Locator to find a retailer near you.

Go to Store Locator

Humdakin products are known for their mild, luxurious, and Nordic-inspired fragrances. Our scents are developed to create a sensory experience in the home, combining clean, fresh, and warm notes. All fragrances are subtle and refined in their composition.

Some of our most popular fragrances include:

• Chamomile & Sea Buckthorn
  
• Sage & Sea Buckthorn
  
• Calendula & Sage
  
• Peony & Cranberry
  

The fragrance experience varies from product to product and is designed to promote a sense of calm, well-being, and everyday luxury.

All of our fragrance notes are designed to complement one another, ensuring that you'll always love the Humdakin experience.

Yes, Humdakin is a Danish brand rooted in Scandinavian design and Nordic cleaning traditions.

Founded in Aarhus in 2016, Humdakin combines aesthetics, functionality, and responsibly sourced ingredients in exclusive cleaning products, textiles, and home accessories. Our headquarters are located in northern Aarhus, while our warehouse is based in Herning.

Humdakin is known for combining effective cleaning with well-being, fragrance, and modern design.

Humdakin A/S was founded and is owned by Camilla Schram, who created the brand with a vision of developing beautiful, effective, and responsible products for the home, inspired by Danish cleaning traditions and Scandinavian living.

You can find Humdakin retailers through our online Store Locator. Humdakin products are available at selected interior design stores, lifestyle boutiques, and online retailers in Denmark and internationally.

View our Store Locator here.

If a Humdakin product is out of stock, we recommend signing up for the product's "Notify Me" feature on our webshop. You will receive an email notification as soon as the item is back in stock.

Selected products may also be available through our retailers.

You are always welcome to contact Humdakin at info@humdakin.com, and we will be happy to assist you.

Delivery times outside Denmark vary depending on the destination and shipping method. International deliveries typically take between 2–5 business days.

We work with a range of trusted shipping partners and always strive to choose the best delivery solution for your order.

During busy periods or when customs clearance is required, delivery times may be longer.

If you wish to return your purchase, please send the items to:

Humdakin A/S WAREHOUSE

Transportcenter Allé 4–10

7400 Herning

Denmark

CVR No.: 37750786

Email: info@humdakin.com

Please mark the parcel: Humdakin Returns

Please ensure that the items are securely packaged. You are responsible for the parcel and its contents until we receive it. Therefore, we recommend keeping your postage receipt and tracking number.

When exercising your right of withdrawal, you are responsible for the return shipping costs. You must arrange and purchase your own return label and deliver the parcel to the chosen carrier.

Please note that we do not accept parcels that are not delivered directly to our warehouse at the address above. This also includes deliveries through carriers such as DAO and DAO Home. We therefore recommend using carriers such as GLS, Bring, or UPS.

Important: We expect you to return the parcel/items as soon as possible after notifying us of your decision to withdraw from the purchase, and no later than 90 days thereafter.

Please note: We do not accept parcels sent Cash on Delivery (COD).

You can read more about our return policy here.

When shopping online at www.humdakin.dk, you have a 90-day right of withdrawal. This means you may notify us that you wish to cancel your purchase and then return the item(s) to us.

Your withdrawal period begins on the day you receive your order. If the deadline falls on a public holiday, Saturday, Constitution Day (June 5), Christmas Eve, or New Year's Eve, it is extended until the next business day.

If multiple items are ordered in one purchase but delivered separately, or if a product is delivered in several shipments, the withdrawal period begins when the final item is received.

You may only handle the goods to the extent necessary to determine their nature, characteristics, and functionality.

To exercise your right of withdrawal, you must send a clear statement by email within 90 days of receiving the item.

You can read more about our return policy here.

If you would like to make a claim regarding an order or a specific product, please contact us at info@humdakin.com or call us directly at +45 70 70 75 70.

To help us assist you as quickly as possible, please have your order number and any relevant order information ready.

A claim is considered valid if the product has significant defects or faults that affect its functionality or performance.

If you wish to submit a claim, please contact us at info@humdakin.com or call +45 70 70 75 70. Please include your order number and any relevant details to help us resolve the issue efficiently.

Unfortunately, Humdakin cannot make changes to an existing order.

If your order has not yet been shipped, we may be able to cancel it, allowing you to place a new order with the desired changes.

If you wish to cancel your order, please email info@humdakin.com or call us at +45 70 70 75 70 during business hours as soon as possible.

Please note that cancellation is only possible if our warehouse has not yet started processing your order.

Yes. Once your order has been shipped from our warehouse, you will receive a tracking link directly from the selected shipping carrier.

This may happen for one or more of the following reasons:

1. No one was available at the delivery address during the delivery attempt.
   
2. The parcel was not collected from the parcel shop or pickup point within the specified timeframe (typically 10 days).
   
3. The delivery address was incorrect or incomplete.
   

We can resend your order if you wish. Please contact us at info@humdakin.com or call +45 70 70 75 70.

If you no longer wish to receive the order, a refund will be issued within 10 business days after the parcel has been returned to our warehouse and processed by our returns department.

If you have received items that you did not order, please contact our customer service team as soon as possible by email at info@humdakin.com or by phone at +45 70 70 75 70.

Our team will help find a solution and arrange the return of the unwanted items.

If your order arrived incomplete and one or more items are missing, please contact our customer service team as soon as possible by email at info@humdakin.com or by phone at +45 70 70 75 70.

We will help resolve the issue and ensure that the missing items are delivered as quickly as possible.

No, Humdakin does not cover customs duties, import fees, or other related charges and is unable to provide advice regarding tax matters.

Prices shown on our website include VAT in accordance with the One Stop Shop (OSS) tax regulations and are adjusted to the applicable VAT rates of the destination country.

Once the selected courier has taken possession of your parcel, the shipping carrier assumes full responsibility for the delivery.

This may occur if:

• No one was available at the delivery address.
  
• The parcel was considered unsafe to leave unattended.
  
• The delivery address was incomplete or inaccurate.
  

If you have any questions regarding the delivery, please contact the shipping carrier directly.

If you receive a damaged product, please contact Humdakin Customer Service as soon as possible and attach photographs of both the product and the packaging.

We will help find the best possible solution.

Please contact us at info@humdakin.com.

We aim to respond within 24 hours on business days. You are also welcome to call us at +45 70 70 75 70.

Yes, Humdakin products can be sent as gifts. Our products are popular gift choices within home décor, wellness, and interior design thanks to their exclusive design and luxurious fragrances.

Please note that we do not currently offer gift wrapping.

However, you may choose an alternative delivery address and have the order shipped directly to the recipient.

When purchasing a product through our website, you can always find care and maintenance instructions on the product page.

Detailed care guidelines are available in the product description for each item.

Humdakin works with responsibly sourced ingredients, thoughtful product design, and products developed for everyday use with a focus on quality and longevity.

We continuously work to improve our packaging, formulations, and processes as part of our responsible approach to home and lifestyle products.

As a certified B Corporation, we are committed to making a positive difference every day.

B Corp certification means that Humdakin meets high standards for accountability, transparency, environmental performance, and social responsibility.

The certification evaluates the company's overall impact and reflects Humdakin’s commitment to developing more responsible products and business practices.

Humdakin Anti Calc is specifically developed to remove limescale and grease. It is particularly effective in kitchen sinks, shower areas, faucets, and other areas where limescale and grease build-up occur.

Humdakin Universal Cleaner is a versatile everyday cleaning product designed for a variety of household surfaces, including floors, tables, and bathrooms.

Both products combine effective cleaning performance with gentle ingredients and Humdakin’s signature fragrances.

For selected products, you can sign up for stock notifications directly on the product page.

You will automatically receive an email as soon as the item becomes available again.

You can experience Humdakin fragrances at selected retailers, interior design stores, and concept stores that carry the brand.

Many retailers display hand soaps, lotions, and cleaning products, allowing you to experience the fragrances in person.

If you are trying Humdakin for the first time, we recommend choosing one of our Sea Buckthorn-based fragrances, such as Sage & Sea Buckthorn or Chamomile & Sea Buckthorn.

View our retailers here.

Humdakin products are developed for normal household use. We recommend following the dosage instructions and ensuring good ventilation while cleaning.

Pets should not come into direct contact with concentrated cleaning products.

Humdakin laundry detergents are developed for the gentle care of textiles while helping preserve fibres and colours.

We always recommend following both the garment care label and the product's dosage instructions, particularly when washing wool, silk, or baby clothing.

For wool and cashmere garments, we recommend Humdakin Wool & Cashmere Wash.

Humdakin cleaning products, skincare products, and hand care products are vegan.

We continuously work with responsibly sourced ingredients and maintain transparency regarding our formulations.

You can find additional information on each individual product page.

Some Humdakin products contain fragrance to create our signature sensory experience. We use fragrance ingredients that are not known allergens.

Any allergens that must be declared according to regulations will always be listed in the ingredient list for the individual product.

If you have sensitive skin or specific concerns, we recommend reviewing the ingredient list before use.

Humdakin products are developed with responsibly sourced ingredients and are intended for everyday household use.

However, we always recommend keeping cleaning products out of reach of children and pets and using them according to the instructions provided.

All Humdakin products are vegan and are not tested on animals.

Many Humdakin cleaning products are developed with gentle cleaning in mind. However, we always recommend following the product instructions and testing on a small area first when using them on delicate materials such as natural stone, wood, or marble.

All Humdakin cleaning products have a pH value below 8, meaning they can generally be used on surfaces that are safe for water exposure.

Proper dosing is important to protect surfaces and achieve the best results.

If you have any questions, you are always welcome to contact us at info@humdakin.com.

Yes, several Humdakin products can help remove common stains and dirt around the home. Results will depend on the material, the type of stain, and how long the stain has been present.

We always recommend testing the product on a small, inconspicuous area first.

For stain removal, we recommend using Humdakin Dish Soap. Use cold water only, apply the dish soap directly to the stain, gently rub it into the affected area, and rinse with cold water. For stubborn stains, repeat the process if necessary.

For a thorough deep clean, Humdakin recommends a combination of:

• Humdakin Universal Cleaner – An all-purpose cleaner suitable for use throughout the home.
  
• Humdakin Toilet Cleaner – An effective, gentle, and pleasantly fragranced toilet cleaner.
  
• Humdakin Glass Cleaner – Ideal for mirrors and windows. It works particularly well as a finishing spray and can be used on various surfaces around the home.
  
• Humdakin Anti Calc – Designed to remove limescale and grease, making it perfect for kitchen sinks, bathrooms, shower areas, and fixtures.
  

Humdakin products are developed for effective household cleaning while combining functionality with gentle ingredients and pleasant fragrances.

You can find detailed dosage instructions on each individual product page.

Humdakin cleaning products are concentrated and should therefore be used sparingly. We always recommend following the dosage instructions provided on the product packaging to achieve the best cleaning results.

Correct dosing helps ensure effective cleaning while reducing unnecessary product consumption.

You can find specific dosage guidelines on each product page, where we provide detailed instructions on how to get the most out of your Humdakin products.

The best Humdakin hand soap depends on your personal fragrance and ingredient preferences. Many customers choose Humdakin hand soaps because of their gentle formulations, caring properties, and signature Nordic-inspired scents.

Our most popular hand soap is the 01 Chamomile & Sea Buckthorn Hand Soap.

Other popular variants include:

• Sage & Sea Buckthorn
  
• Chamomile & Sea Buckthorn
  
• Calendula & Sage
  

All hand soaps are developed for everyday use and leave your hands feeling clean, soft, and cared for.

When you buy a product through our website, you can always read how to best care for and clean it. You can read this in the product description of the product in question.

At Humdakin, we care about the environment and have a vision to create durable textiles that can be used for many years. To take the best possible care of your Humdakin textiles, we always encourage you to follow the care and washing label in/on the textile in question. You can also read more about our best washing and care advice on our blog.

You should always wash your Humdakin textiles according to the care label on/inside the product. Please note that products that have not been washed according to Humdakin's guidelines are not eligible for a warranty claim. You can also read more about our best washing advice for textiles on our blog.

When you buy a product through our website, you can always read how to best care for and clean it. You can read this under the product description of the product in question.

As a manufacturing company, we take our responsibility seriously. We recognize that responsible production and purchasing practices play an important role in reducing waste and overproduction.

As part of this commitment, we carefully plan our purchasing based on data and expected demand. However, some products may not sell as anticipated, resulting in excess inventory.

Because we never discard products, we occasionally offer these items at reduced prices. If products remain after a sale, we donate them to charitable organizations and/or make them available through warehouse sales, ensuring they can still be used and appreciated rather than going to waste.

Various certifications impose strict requirements regarding product ingredients and formulations.

At Humdakin, we strive to create products that are as effective, gentle, and high-quality as possible, while maintaining our standards for functionality, performance, and fragrance.

At Humdakin, responsibility is at the core of everything we do. We care deeply about nature, the environment, animals, and people. That is why most of our liquid products are manufactured as concentrates, ensuring maximum effectiveness while making them last longer.

To help customers get the most out of their products, we have also created dedicated dosage guides for our hand soaps, laundry products, and cleaning solutions, helping to extend product longevity and reduce unnecessary consumption.

We hold our suppliers to high standards regarding social, economic, and environmental responsibility. You can read more about our approach here.

Humdakin has production in several countries. We have the majority of our production in Europe, as well as India and China. We have high standards for the selection of all suppliers, and all suppliers sign our Code of Conduct. You can read it here.

At Humdakin, we are naturally very committed to the quality of all our products, and we have adopted a very strict adherence to all rules for the production and manufacturing of cleaning products, textile products and decorative design/interior products. Sometimes mistakes happen, no matter how hard we try. If it should happen that our products do not meet our standards, we will react and act as quickly as possible and recall any products if necessary.

Like all other hand care and cleaning products, our products also have an expiration date, which indicates that the product is best before that date. The date is marked on the bottom of the product. If your product has passed this date, don't worry. The product is still usable, however, it may affect the effectiveness of the product. As a rule, our products always have a shelf life of at least 2 years. The shelf life after opening the product is also indicated on the product. This is usually 6 months. If your product has been open longer than this, there is no need to worry. It may simply affect the scent and color of the product.